Accessibility

ACCESSIBILITY STATEMENT

Last Updated: May 15, 2026

Flooring Direct is committed to ensuring digital accessibility for individuals with disabilities. We are continuously improving the user experience for everyone and applying the relevant accessibility standards to ensure our Website, digital funnels, and online resources are accessible and usable by all consumers.

1. Conformance Status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Flooring Direct strives to maintain substantial conformance with WCAG 2.1 Level AA standards across our primary digital infrastructure.

2. Accessibility Measures Built into Our Site

To ensure a seamless experience for all users, our independently hosted WordPress platform incorporates several accessibility optimization techniques, including but not limited to:

  • Alternative Text: Providing text alternatives for meaningful images, brand graphics, and original installation photographs where structurally applicable.
  • Keyboard Navigation: Structuring core interactive elements, navigation menus, and digital forms so they can be navigated using standard keyboard controls.
  • Semantic Layouts: Utilizing hierarchical HTML structural elements to maintain a logical reading order for assistive screen-reader technologies.
  • Form Associations: Ensuring interactive form inputs within our online appointment creation funnels are programmatically tied to descriptive labels.

3. Third-Party Widgets and Iframed Content (Roomvo Catalog)

Please be aware that our Website incorporates embedded third-party software applications, specialized widgets, and interactive visual catalogs via iframes—most notably the Roomvo product catalog and room visualization tool. These external digital environments are owned, engineered, and programmatically maintained by third-party vendor platforms.

While Flooring Direct strongly advocates for universal web standards and encourages our vendors to maintain strict WCAG compliance, these external elements are outside of our direct operational and codebase control. We cannot guarantee absolute programmatic accessibility within third-party interactive rendering engines, and Flooring Direct disclaims liability for accessibility barriers encountered strictly within third-party iframed codebases.

4. Technical Specifications

Accessibility of the Flooring Direct website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer or mobile device:

  • HTML
  • WAI-ARIA
  • CSS
  • JavaScript

These technologies are actively relied upon to meet the accessibility conformance baselines established for our domain.

5. Feedback, Accommodation Requests, and Contact Information

We welcome your feedback on the digital accessibility of the Flooring Direct website. If you encounter accessibility barriers, experience formatting layout issues, or face difficulty booking an appointment online using assistive tech, please contact us immediately so we can provide a manual accommodation and ensure your "Shop-at-Home" scheduling request is processed flawlessly by our team:

Flooring Direct

9886 Chartwell Drive

Dallas, TX 75243

Attn: Accessibility Compliance

Phone: (214) 390-0850

We aim to respond to accessibility feedback, barrier reports, and manual accommodation requests within two (2) business days.