TERMS OF USE

Last Updated: May 15, 2026

Welcome to the website of Flooring Direct and its affiliates ("Flooring Direct," "we," "us," or "our"). Please read these Terms of Use carefully before accessing or using our website, digital funnels, and connected services (collectively, the "Website"). By accessing or using any part of the Website, you agree to be bound by these Terms of Use. If you do not agree to all the terms and conditions, you are not authorized to access the Website or use our services.

1. Acceptance of Terms

By browsing, accessing, or submitting information through this Website, you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Use and our accompanying Privacy Policy. These Terms apply to all visitors, users, and others who access the Website.

2. United States Only Licensing & Geographic Restrictions

Flooring Direct is a regional service provider operating exclusively within the State of Texas, United States.

• Licensing Restriction: This Website and its contents are licensed exclusively for use by individuals located within the United States who are seeking legitimate residential or commercial flooring services.
• Geoblocking Notice: We utilize advanced geographic filtering, firewalls, and security protocols to actively block access to the Website from IP addresses outside the United States. If you access this site from outside the United States, you are doing so without a license and in direct violation of these Terms. Flooring Direct makes no claim that the Website or its visualizers are appropriate or legally accessible outside the United States.

3. Proprietary Infrastructure & Independent Hosting

This Website is independently owned, controlled, and hosted by Flooring Direct. Any legacy provisions, licensing fees, or operational terms previously associated with external proprietary web development agencies, legacy platforms, or former hosting providers are null and void. Flooring Direct maintains absolute, unencumbered rights to its digital environment, codebase, and server architecture.

4. Third-Party Widgets, Iframes, and the Roomvo Catalog

To enhance your "Shop-at-Home" experience, this Website utilizes embedded applications, iframes, and interactive digital catalog widgets provided by third-party vendor platforms, specifically Roomvo (along with its parent company and data affiliates).

• Ownership Disclaimer: You acknowledge and agree that the Roomvo digital catalog, product rendering engines, and associated room visualizer tools are the sole intellectual property of their respective third-party owners. Flooring Direct displays these tools via licensed iframes solely for user convenience.
• Limitation of Liability: Flooring Direct does not warrant, guarantee, or assume liability for the technical accuracy, color rendering precision, stock availability, or uninterrupted uptime of the Roomvo widget. Product visualization is an approximation; final material selections must be verified via physical samples during your in-home consultation.

5. Zero-Tolerance Policy for Fraudulent Submissions & Bad Actors

Flooring Direct takes the integrity of its data infrastructure and scheduling calendar seriously. The entry of false, malicious, or intentionally deceptive data into our appointment booking engines or contact forms causes immediate financial and operational damage to our field staff.

• Prohibited Activity: You are strictly prohibited from submitting fraudulent leads, using automated bots to scrape forms, inputting stolen or fabricated contact information, or creating unauthorized appointments.
• Right to Recovery and Legal Pursuit: Flooring Direct reserves the absolute right to track, log, and recover digital markers (including IP addresses, device identifiers, and server logs) associated with fraudulent submissions. We maintain the right to pursue bad actors—including competitors executing malicious intent—to the fullest extent of the law.
• Financial Penalties & Reporting: We reserve the right to seek civil damages for lost operational time, computing costs, and marketing dilution caused by fraudulent submissions. Furthermore, all verified malicious or fraudulent data entries will be compiled and reported directly to local, state, and federal law enforcement authorities (including the FBI’s Internet Crime Complaint Center).

6. Intellectual Property & Original Content Ownership

The entire content of this Website is protected under United States copyright, trademark, and trade dress laws.

• Original Assets: All original text, custom scripts, video commercials, marketing graphics, audio assets, and photographs taken or created by Flooring Direct staff documenting our actual job sites, product installations, and completed field work are the exclusive property of Flooring Direct. All rights are strictly reserved.
• Usage Restrictions: No user or external entity is licensed to copy, reproduce, scrape, redistribute, or use our project gallery photographs or original media assets for commercial marketing, competitive listings, or third-party business directories without express, written consent from the executive management of Flooring Direct.

7. Interactive Communications & Automated CRM Opt-In

By submitting your contact details, phone number, or project requirements via our online portals, or by initiating a direct call or text message to our published lines, you establish an explicit transactional business relationship with us.

• Consent to Contact: You expressly invite and authorize Flooring Direct, our internal sales representatives, and our automated CRM routing infrastructure to communicate with you via telephone, email, or SMS/text messaging to fulfill your service requests, coordinate "Shop-at-Home" appointments, or provide project estimates.
• Carrier Compliance: All mobile messaging interactions are governed by our Privacy Policy and conform to standard telecommunication carrier compliance criteria. You may opt out of text interactions at any moment by replying "STOP."

8. Disclaimer of Warranties & Limitation of Liability

The Website and all information, content, materials, and services included on or otherwise made available to you through this site are provided by Flooring Direct on an "as is" and "as available" basis, unless otherwise specified in writing. Flooring Direct makes no representations or warranties of any kind, express or implied, as to the operation of the Website or the information, content, materials, or products included on this site.

To the full extent permissible by applicable law, Flooring Direct disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Flooring Direct does not warrant that the Website, its servers, or electronic communications sent from Flooring Direct are free of viruses or other harmful components. Under no circumstances shall Flooring Direct be liable for any direct, indirect, incidental, punitive, or consequential damages arising from the use of this Website.

9. Indemnification & Governing Law

You agree to indemnify, defend, and hold harmless Flooring Direct, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from your use of and access to the Website, or your violation of any term of these Terms of Use.

These Terms of Use shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in Dallas County, Texas.

10. Contact Information

If you have any questions, comments, or complaints concerning these Terms of Use, please contact us at:

Flooring Direct

9886 Chartwell Drive

Dallas, TX 75243

Attn: Compliance

Phone: (214) 390-0850